Terms and Conditions

We aim to be your total First Aid supplies provider.  Our goal is to provide you with high quality at the best prices.

WEB SPECIALS

  • Must be purchased through the website
  • Must be paid in full at the time of ordering

TRAINING

F.A.S.T. Rescue Inc is committed to safeguarding the health and safety of the participants in our courses. For most people the physical activity involved in a First Aid and/or CPR course should not pose a health threat. There are a small number of people who may find the physical activities in the course strenuous or the course material significantly stressful. We recommend you consult with your physician, before you participate, if you have any of the following conditions presently or in the past:

  • Heart attack
  • Heart condition
  • Respiratory problems
  • Pregnancy
  • Bone or joint injuries

The course involves activities such as:

  • Kneeling
  • Compressing manikins
  • Lying on the ground
  • Group or partner work for choking, bandaging and splinting scenarios
  • Participation is key to the successful completion of your course. If you do not or cannot participate fully, you may not successfully complete the course.

Public courses may be booked anytime prior to the course date. Registrations are only confirmed once payment is made.

  • Cancellations 7 or more days prior to the course start date, incur a service fee of 25%.
  • Cancellations within 7 days of the course start date, are 100% non-refundable.

Private on-site courses must be paid in full before receiving a course package which will include certification cards and a wall certificate for your organization.

PRODUCTS

We aim to be your total First Aid supplies provider. Our goal is to provide you with high quality at the best prices. Under normal conditions, our products will be shipped to the customer within 3-5 business days of the order. Please note however, that delivery outside of Canada is completely dependent on the customs requirements of the country that the products are being delivered to. Normal delivery into the U.S. ranges from 10-15 business days.

We offer you a 100% Satisfaction Guarantee. If you are not satisfied with your products, please return the item to us intact and unused within 30 days for a credit or exchange. A restocking fee of 15% applies. Our minimum order is $50.

  1. Contact us to report the problem
  2. Once you have received the RMA number, please package the item and mail to:

F.A.S.T. Rescue Inc.
750 Oakdale Rd., Suite 56
North York, Ontario, Canada
M3N 2Z4

  1. Upon receipt of the intact and unused product, your refund or exchange will be processed within 2-4 weeks.
  2. Please note that there is no refund for any special order or customized products.
  3. Return postage is not refunded.
contact us